Ita acts as a merchant within The World R:2. A former member of the trading guild TaN, she opened up a shop with her friend Pilocchio after the guild was disbanded. Polite and very softspoken, she has a very good understanding of human nature, and is frequently called on to settle disputes involving either her partner or her customers. Despite her soft appearance, she has an iron hard will and is always willing to put forth the extra effort to aid a customer no matter what their needs. 

After the destruction of "The World" in 2015, CC Corporation rebuilt the game using data from what was previously to be another game. "The World R:2" was then released in 2016. A newcomer to the game, Haseo, is instantly PKed and then revived by a mysterious man known as Ovan. With the problem of PKs occupying the game, Haseo soon after receives help from a female Harvest known as Shino. Amidst curiosity and confusion, Haseo is lead to joining the guild known as the Twilight Brigade. The guild that searches for the legendary object known as the "Key of the Twilight". Set before the .hack//G.U. game.

The characters from previous .hack//G.U. Games and .hack//Roots receive an email from Ovan. He is requesting them to go to Hidden Forbidden Festival where is set up a mysterious summer festival. There they find an AIDA Chim Chim who wishes to peacefully co-exist with the other players of The World. It then transforms into the word "Returner", so they assume it to mean that Ovan will return to The World.
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(Source: Anime News Network)