The male protagonist of the story. He is the eldest son of the "House of Jones", a very wealthy merchant middle class family that is attempting to rise into the gentry. As his father's heir, he is under tremendous stress to not only take over the family business but also marry a girl from another wealthy family, preferably into the peerage. He developed feelings for Emma after their first meeting. He often intercepts her coming from Covent Garden on Regent Street. In the manga, William had told his father about Emma but his father had never seen Emma (different with the anime).      After Emma's departure, William changed drastically. He began to work very hard, attending social meetings and took care of his family's business. In his own perspectives, he never stopped regretting losing Emma, but he would live his life in the 'upper class side' as his father expected him to be. His change affected everyone around him, including Hakim.   (From: Wikipedia)

Calling upon his former governess, William Jones, gentleman, is startled when his knock is answered by an uncommonly beautiful servant, the soft-spoken Emma. Throughout his visit, William's eyes drift to the maid whenever she enters the room, and he contrives to meet Emma socially as she goes about her errands. But London society is a web of strict codes and divisions. For the son of a wealthy merchant, seeking out a working-class girl is simply not done! William's father plans for his son to marry into the peerage and elevate the Jones family to greater heights, but although William says and does what is expected of him, he longs only for Emma's company... 
(Source: Yen Press)

In 19th-century London, class lines are sharply drawn, and the social standing to which people are born dictates the path their lives will follow. Emma, an honest and hardworking young maid, never felt her place in life to be a burden. But then she met William, a member of the gentry and the eldest son of a wealthy family. His warm smile and earnest affection threaten to capture her heart... but can love truly conquer all? 
(Source: RightStuf)

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In the faraway village of Haworth, a new chapter in Emma's life has begun. Now employed by the wealthy Molders family, Emma has resolved to put the past behind her. She'll have to adjust to a new house, a charming (but eccentric) new mistress, and a host of fellow servants, some with buried pasts of their own. 
Meanwhile, back in London, William is doing his best to uphold his father's wishes as the Jones family heir, but try as he might, he can't forget Emma. Yet, whenever he feels at his worst, Eleanor is always there to comfort him with a warm, shy smile. Could the answer to his broken heart be right before his eyes? 
(Source: RightStuf)